ACA and the Glitches in the Registration Process, Possibly Many Weeks Away from Correcting...

by: Les Carpenter
Rational Nation USA
Liberty -vs- Tyranny

As the administration acknowledges the myriad of technical problems with the healthcare exchange marketplace (and feigns anger) contractors have identified most of the problems but worry it may be weeks away before all issues are resolved. This is because the Obama Administration has been slow (remis) in issuing orders to fix the flaws.

From The New York Times.

Federal contractors have identified most of the main problems crippling President Obama’s online health insurance marketplace, but the administration has been slow to issue orders for fixing those flaws, and some contractors worry that the system may be weeks away from operating smoothly, people close to the project say.

Administration officials approached the contractors last week to see if they could perform the necessary repairs and reboot the system by Nov. 1. However, that goal struck many contractors as unrealistic, at least for major components of the system. Some specialists working on the project said the online system required such extensive repairs that it might not operate smoothly until after the Dec. 15 deadline for people to sign up for coverage starting in January...

In interviews, experts said the technological problems of the site went far beyond the roadblocks to creating accounts that continue to prevent legions of users from even registering. Indeed, several said, the login problems, though vexing to consumers, may be the easiest to solve. One specialist said that as many as five million lines of software code may need to be rewritten before the Web site runs properly.

“The account creation and registration problems are masking the problems that will happen later,” said one person involved in the repair effort.

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One major problem slowing repairs, people close to the program say, is that the Centers for Medicare and Medicaid Services, the federal agency in charge of the exchange, is responsible for making sure that the separately designed databases and pieces of software from 55 contractors work together. It is not common for a federal agency to assume that role, and numerous people involved in the project said the agency did not have the expertise to do the job and did not fully understand what it entailed.

The people close to the project spoke on the condition of anonymity because they were not authorized to discuss the system’s problems.

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A part of the system, hidden from users, draws data from several federal and state databases to determine if consumers qualify for coverage and then calculates the subsidies for which they may be eligible. Another part of the system sends enrollment data to insurers. Several people involved in the project say that problems like those of the last three weeks are not uncommon when software from several companies is combined into a large, complex system.

Insurance executives said in interviews that they were frustrated because they did not know the government’s plan or schedule for repairs. Insurers have found that the system provides them with incorrect information about some enrollees, repeatedly enrolls and cancels the enrollments of others, and simply loses the enrollments of still others.

Correcting those errors, specialists said, could require extensive rewriting of software code. Insurers said it could be weeks before their data and the government’s could be reconciled.

Accurate enrollment data is essential. Even if consumers bypass the federal Web site and go directly to insurance companies to sign up for coverage, the Treasury Department will still need enrollment data to pay tens of billions of dollars in subsidies promised to insurers.

Confidential government documents show that some technical fixes have been made to the federal Web site, and specialists say the site is slowly improving.

Nevertheless, disarray has distinguished the project. In the last 10 months alone, government documents show, officials modified hardware and software requirements for the exchange seven times. It went live on Oct. 1 before the government and contractors had fully tested the complete system. Delays by the government in issuing specifications for the system reduced the time available for testing. {Read the Full Story Here}

As America and her frustrations continue over the current ACA registration process glitches she can only wait and hope the process improves and the ACA itself runs smoother and better than its initial signup rollout. Only time will tell. It is after all the law of the land and it ain't going anywhere. Irrespective of the Tea Party, Cruz, Rubio, Gohmert and the rest of the minority working to find ways to insure its failure.

Via: Memeorandum